Kerstner service does not begin only when a vehicle is out of action. Good service planning establishes contacts, vehicle data, spare parts and maintenance windows before a breakdown. This is particularly important for refrigerated vehicles, because a technical problem quickly affects goods, routes and customer relationships.
Which details speed up a service case?
A service case can be assessed faster when the key information is available immediately. Photos, identification plates and vehicle data reduce follow-up questions. For fleets, clearly identifying each vehicle also helps.
| Information | Why it helps |
|---|---|
| Vehicle model | identify installation and spare parts more accurately |
| Refrigeration unit | start the appropriate technical checks |
| Fault symptoms | narrow down the cause |
| Photos | recognise damage or display messages directly |
| Location | plan a service partner visit or callback better |
| Temperature range | assess urgency |
The service area brings together chat, forms, the hotline and service stations. Protected documents are available in the service partner download area (German). General documents are available in the download centre.
Why does pre-season maintenance make sense?
Many food businesses have predictable peaks. Caterers have event seasons. Bakers and butchers have holiday periods. Pharmaceutical and food logistics have customer delivery windows during which downtime is especially costly.
Maintenance six weeks before the peak is better than a repair during it. This is no guarantee against breakdowns, but it reduces avoidable risks.
Which components should be checked regularly?
| Component | Typical check |
|---|---|
| Refrigeration unit | operation, filters, noise, refrigeration capacity |
| Doors | seals, hinges, latch |
| Floor | damage, sealing, cleaning |
| Lighting | operation in the load space |
| Rails | strength and condition |
| Temperature recorder | data and calibration |
Further requirements may apply to occupational safety and safe transport depending on the application. General information on prevention and transport topics is provided by the DGUV.
What does Lamberet’s backing mean for service?
Kerstner is part of the Lamberet Group. This can help customers with international delivery capability, parts supply and network access. What matters, though, is the actual process: who logs the case, what data are available and what is the sensible next step?
The service page therefore deliberately offers a choice: chat for quick questions, a form for structured cases, a hotline for urgent matters and service stations for regional support.
What does this mean for you?
- You reduce follow-up questions in a service case.
- You can schedule maintenance before critical periods.
- You keep vehicle data and photos centrally available.
- You improve communication between drivers, fleet management and Kerstner.
- You establish a better basis for spare parts and appointments.
FAQ
Which number should be used for urgent service cases?
The service hotline is +49 6245 90770-33. For non-urgent cases, the form is useful because photos and vehicle data can be sent directly.
What should a driver keep in the vehicle?
The vehicle number, refrigeration unit details, a company contact and the service hotline are useful. Photos of the identification plate help with follow-up questions.
Can a service partner carry out maintenance?
A service partner may be able to help, depending on the case. The service station search helps find regional contacts.
When should maintenance be planned?
Plan maintenance before seasonal peaks, not only after problems appear. This is especially important for fleets and temperature-sensitive goods.
Final call to action
For a service case, use the service page. For new vehicle projects, the direct contact with our sales team will help you move forward.