Service for refrigerated vehicles

Maintain refrigeration performance, reduce downtime.

To get a refrigerated vehicle running again quickly, Kerstner needs vehicle details, photos, a fault description and, for spare parts, the rating plate.

Report a service case Call the service hotline

Quick answers

How does Kerstner help with a service case?

Kerstner helps with service cases, spare parts needs, technical questions and finding suitable service stations. The more complete the vehicle details, rating plate, fault description and photos, the faster the next step can be determined.

Report a service case
Direct contact
Service hotline +49 6245 90770-33
Service case
Form with vehicle details, fault description and files
Service network
Find stations by country, postcode or town
Documents
Prepare documentation, spare parts and ATP/FRC-related details

Chat or form

Choose the right service channel.

Chat helps with quick questions. For specific cases with photos, vehicle details and traceable handling, please use the form.

Quick help

Start service chat

Ideal for initial questions, guidance and referral to the right team. Starting it loads the HubSpot chat.

Service cases & spare parts

Report a service case or spare parts requirement

Recommended for submitting photos, vehicle details, rating plate information, fault descriptions or spare parts requests in a structured way.

Complete the form
Direct contact

Service hotline

For urgent cases or when you want to speak to someone immediately.

+49 6245 90770-33
Service network

Service station near you

Find a suitable service partner for maintenance, inspections or repairs.

Find a station

Service network

Find the right workshop quickly.

Find a Kerstner service partner nearby and arrange maintenance, inspections or repairs directly with the right location.

Germany is selected by default. Select a different country if required, then enter the postcode or town.

Map data: OpenStreetMap. Location search runs only when submitted. For quick questions, contact Kerstner Service on +49 6245 90770-33.

Service stations

Select a station on the map or use the list for its address, telephone and directions.

Autohaus Hch. Gramling GmbH & Co. KG

Mosbacher Straße 64-68
74821 Mosbach-Neckarelz
Germany

+49 6261 636-0 Open route

Autozentrum Limbach-Oberfrohna (CL) GmbH

Chemnitzer Straße 52
09212 Limbach-Oberfrohna
Germany

+49 3722 71940 Open route

EURAM GmbH Systeme für den Fahrzeugbau

Schutterwälder Straße 14
01458 Ottendorf-Okrilla
Germany

+49 35205 71974 Open route

Lamberet Vehículos Frigoríficos, S.A.U.

Ctra. Murcia Alicante, Km. 22,2
3300 Orihuela (Alicante)
Spain

+34 965 30 03 16 Open route

PEROLS

15 BIS rue du Docteur Servel
34470 FERRERO
France

33 Open route

Pöhlmann Kälte- und Klimatechnik GmbH

Heinrich-Rockstroh-Straße 4
95615 Marktredwitz
Germany

+49 9231 62066 Open route

Thermo King Berlin Transportkälte GmbH

Rudolf-Diesel-Straße 4
16356 Ahrensfelde OT Lindenberg
Germany

+49 30 9400224 Open route

Our approach to service

Temperature-controlled transport needs reliable support.

A refrigerated vehicle is about more than the van. Refrigeration, insulation, seals, cargo compartment condition, operation and the right documentation for daily use are decisive.

A few key details help route your case directly to the right person: brand, model, refrigeration unit, fault symptoms and photos.

Typical enquiries

Quick access to the right information.

Refrigeration unit

Questions about performance, fault symptoms, noise, running behaviour or power supply.

Insulation

Check seals, doors, interior, damage, thermal bridges or cargo compartment condition.

Documentation

Prepare documents, technical data, ATP/FRC information or vehicle history.

Fleet operations

Organise recurring requirements and consistent information for several vehicles.

Process

How a report leads to the next step.

Send details

Vehicle, refrigeration, location, fault symptoms and photos help with quick assessment.

Assessment by Kerstner

We assess whether the issue concerns operation, refrigeration, seals, spare parts or a workshop appointment.

Agree the next step

Depending on the case, we arrange a callback, documents, a spare parts check or a service appointment with you.

Safeguard operations

The aim is to restore reliable operation of the vehicle, refrigeration and temperature control.

Spare parts & documents

For fleets, predictability matters as much as repairs.

Spare parts

The rating plate, vehicle details and photos make it quicker to identify the part needed.

Maintenance

Regular checks of refrigeration performance, door seals and operation prevent failures during routes.

Documentation

Clear documents are essential for audits, ATP/FRC-related procedures and fleet records.

Network

As part of the Lamberet Group, Kerstner can better assess and support international requirements.

Report a service case

Submit a prepared service case or spare parts request.

The form is the best channel for specific cases because vehicle details, rating plate, fault symptoms, spare parts needs and files reach Kerstner directly in a structured format.

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