Cover key components
Cover the components named in the contract for the agreed term and usage.
Kerstner · Garantie FLAT
Your cooling unit.
Targeted cover.
Additional cover for specified components of your CoolJet cooling unit. With an agreed term, a clear scope and a one-time payment.
Specified components · One-time payment
For your daily operations
Greater clarity for your business.
Budget once
Garantie FLAT is paid once for the entire agreed term. Your personal quotation defines the conditions.
Know your scope
You can see which components are covered and which requirements apply, helping you make an informed decision.
Your scope of cover
What is included for you.
Refrigerant lines
Pipes and hoses carrying refrigerant.
Electrical systems and controls
Wiring connections, controllers and display, and defrost controllers.
Heat exchanger units
Evaporator and condenser unit of the agreed cooling unit.
Cover applies to the agreed cooling unit within the contract term and usage limits. Your quotation and the agreed contract terms define the scope.
Matched to your operation
Your unit. Your usage. Your contract.
The contract covers your cooling unit. The base vehicle, insulation and other vehicle equipment are not automatically included.
The term, geographical coverage and maximum annual mileage or operating hours are specified in your quotation and contract. Admission requires usage within the Garantie FLAT limits.
Cover requires maintenance performed according to the maintenance sheet and correct operation and use.
Cover applies to the expressly named components of your CoolJet unit. For comprehensive maintenance, repair and wear-related services, explore Service FLAT.
Clear limits
What is excluded.
Knowing the limits of the contract helps you understand exactly what you can rely on.
- Work by unauthorised workshops and emergency service outside the Kerstner service network.
- Damage caused by inadequate care or missed scheduled maintenance.
- Accident damage, theft and force majeure, such as storms or hail.
- Unauthorised modifications, improper handling and consequential damage; continued operation despite problems or alarm codes.
- Use with unsuitable temperatures or products, and damage caused by incorrect power supply or refrigerant.
- Cargo damage and scheduling disruptions.
Your next step
How to obtain the right contract.
Identify your cooling unit
The unit model and age help us identify the right solution. A photo of the nameplate is also useful.
Agree your operating profile
We agree annual usage, contract term and geographical coverage with you and prepare your personal quotation.
Order your contract
You review the services and terms and order the contract on the quoted conditions.
Already received a quotation?
Complete your quotation.
Order the Garantie FLAT option included in your quotation on the stated terms.
Opening the information link or scanning the QR code does not place an order.
Personal advice
Which cover suits your cooling unit?
In the message field, tell us the product you are interested in, your cooling unit, annual usage and preferred contract term. You can leave details you do not yet know open.
Enquire about Garantie FLAT
Questions and answers
Make an informed decision.
What is Garantie FLAT and which components are covered?
Garantie FLAT is additional contractual cover for specified components: refrigerant pipes and hoses, wiring connections, controllers and display, defrost controllers, and evaporator and condenser unit. Agreed term, usage limits and exclusions apply.
Is Garantie FLAT the standard manufacturer's warranty?
Garantie FLAT is a separately offered, chargeable product with its own agreed scope. Your Garantie FLAT quotation and contract define the actual cover.
Does Garantie FLAT include regular maintenance?
Regular maintenance according to the maintenance sheet is a requirement for Garantie FLAT. The product covers the named components. Service FLAT additionally provides the agreed comprehensive maintenance, repair and wear-related scope.
How is Garantie FLAT paid?
Payment is made once for the entire agreed contract term. Your personal quotation sets out the amount and payment terms.
How often must the cooling unit be serviced?
The model-specific maintenance sheet and agreed usage limits apply. The unit must be presented to a Kerstner service partner at the prescribed interval, at least once a year. The earlier due limit must be observed.
Can an existing CoolJet unit be admitted?
Please have your unit's eligibility checked first. A CoolJet already in operation requires a paid inspection before the contract starts. Repairs already due are at your expense. Age, condition and usage must meet the admission requirements.
What happens when the vehicle leaves my fleet?
You must provide suitable documentary evidence to the contract issuer. Once submitted, the contract for this vehicle terminates. Transfer to a new owner is excluded. Any advance payment already made will not be refunded upon this termination.
Are cargo damage or delivery delays covered?
No. Cargo damage and scheduling disruptions are excluded from the scope of cover.